44 Jobs + The listening gap
44 internal comms roles at Aon, Benefit Cosmetics, Capital One, Waymo, PlayStation, and more — including three remote roles.
Also in this edition:
The 71% to 51% listening gap
The peer-review cost of AI
Five events and Claude training
What caught our eye in jobs this week
Aon has a role built around the rules of internal communication. The Chicago brief covers standards, frameworks, and guardrails for high-profile colleague messages, including what leaders send and when.
B&M wants an IC manager who can run the function when the head of IC is away. The listing asks for content sign-off, stakeholder management, and enough operating judgment to keep a fast retail business moving.
NRG puts field communications on a weekly operating rhythm for 4,000 technicians. The role owns segmented plans, executive-ready updates, and the flow of information across a nationwide field operation.
New internal comms jobs
Aegon | Colleague Communications Consultant | Edinburgh (UK)
Aon | Senior Manager, Communications Governance | Chicago, IL (US)
Aviso Wealth | Internal Communications Coordinator | Toronto, ON; Vancouver, BC (CAN)
Axos Bank | Senior Specialist, Corporate Communications | San Diego, CA (US)
B&M | Internal Communications and Engagement Manager | Liverpool (UK)
Benefit Cosmetics | Sr. Manager, Global Internal Communications | San Francisco, CA (US)
Blue Cross Blue Shield Association | Internal Communications Strategist | Chicago, IL (US)
Buffalo Wild Wings | BWW Internal and Franchisee Communications Manager | Atlanta, GA (US)
Capital One | Internal Communications Business Partner | Nottingham; London (UK)
CBRE | Senior Corporate Communications Manager | Dallas, TX; Phoenix, AZ (US)
Citco | Internal Communications Co-Ordinator | London (UK)
Comcast | Senior Manager, Internal Communications | Philadelphia, PA (US)
Dogs Trust | Internal Communications Content Producer | London (UK)
Entain | Internal Communications Business Partner | London (UK)
EPCOR | Sr. Advisor, Employee Communications | Edmonton, AB (CAN)
Fortra | Internal Communications Business Partner | Remote (CAN)
Forward Financing | Internal Communications Specialist | Hybrid Boston, MA (US)
Glanbia | Senior Internal Communications Director | Chicago, IL; Dublin (IRE)
HNTB | Senior Internal Communications Manager | Kansas City, MO (US)
Hormel Foods | Communications (Sr.) Manager - Internal Communications | Austin, MN (US)
Howden | Internal Communications and Engagement Director | London (UK)
ICF | Internal Communications Associate | Raleigh, NC (US)
Inspire Brands | Arby's Franchisee & Internal Communications Manager | Atlanta, GA (US)
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Kohler | Director - Internal Communications | Kohler, WI (US)
Liberty Global | Senior Internal Communications Manager | London (UK)
National Grid | Colleague Communication & Engagement Specialist - ET | Warwick (UK)
NetApp (contract via Magnit Direct Source) | Senior Internal Communications Manager (Contract) | Remote (US)
Neuberger Berman | Employee Communications Analyst | New York, NY (US)
NRG | Communications Manager | Lehi, UT; Provo, UT (US)
Pets at Home | Internal Communications Specialist | Cheadle (UK)
PlayStation | Internal Communications & Engagement Manager (12 Month FTC) | London (UK)
Redis | Sr. Internal Communications Manager | San Francisco, CA (US)
Salesforce | Executive Communications Lead | Multiple locations (US)
Serco | Internal Communications Lead | Multiple locations (US)
Sony Music Entertainment | Director, Internal Communications | New York, NY (US)
Superdrug | DC Communication Executive | Dunstable (UK)
Sword | Communication & Engagement Analyst | Glasgow (UK)
Texas Children's | Manager of Internal Communications | Houston, TX (US)
U.S. Bank | Internal Communications and Employee Support | Multiple locations (US)
Waymo | Head of Internal Comms | Mountain View, CA; San Francisco, CA (US)
WPP Media | Director, Internal Communications | New York, NY (US)
Zellis | Senior Internal Communications Business Partner | Remote (UK)
Transformation/Change Comms Jobs
McDermott Will & Emery | Senior Technology Change and Communications Analyst | Multiple locations (US)
Moog | OCM Modernization Communications Specialist | Buffalo, NY (US)
💬 See our last issue for more internal comms jobs. 🔖 Bookmark our remote internal comms jobs page to stay up-to-date on remote roles as soon as we find them.
🔍 Hiring? Feature your role.
Signals
AI is becoming a coworker trust issue. Founder Reports surveyed 2,078 U.S. workers: 77% review AI-assisted coworker work more carefully, and 45% have fixed or redone work that leaned too hard on AI.
Manager support is moving into the workflow. ServiceNow's new HRBP and manager experiences put talent analytics, policy answers, approvals, and manager recommendations inside the HR service layer.
Comms platforms are adding control, not just creation. Staffbase's Q2 release added AI content governance, email opt-out management, AI page generation, communities, and learning integration.
The intranet AI roadmap is ahead of adoption. Forrester evaluated 13 intranet vendors across 28 criteria, but only 17 of 35 reference customers were using vendor AI enough to discuss it.
AI notice language is becoming an IC deliverable. Connecticut added disclosure duties for automated employment tools, Illinois has proposed notice rules, and Colorado's amended AI law takes effect January 1, 2027.
Insights
Meaning belongs in the rollout
A 2026 Behavioral Sciences paper studied 168 Italian white-collar employees using AI and found that transparent communication, consultation, and training were linked to job satisfaction and performance, partly through work meaningfulness. Meaning belongs inside the rollout.
The listening gap is the last mile
Perceptyx's 2026 listening report shows a 20-point drop between results being shared and improvements employees can see: 71% say survey results are shared, 59% say action plans are created, and 51% say feedback led to improvements. That drop is where listening loses credibility.
Voice depends on visible rules
An Applied Psychology paper found that employees speak up more when leaders are transparent about how suggestions are endorsed, especially when those employees perceive themselves as lower status. More voice may start with showing the path from suggestion to decision.
The confidence gap is in the job descriptions
Recent role language is pulling IC toward leadership partnership and operating judgment. B&M asks its IC manager to deputize for the head of IC and sign off content; Benefit Cosmetics puts intranet governance, reporting, leader comms, and people-experience messaging in the same global brief.
IC Events
IoIC IC Index 2026 Results
May 20 | Institute of Internal Communication
Launch briefing for the 2026 IC Index — employee data on trust, change, AI, and frontline experience.
Engage Employee Summit 2026
May 20-21, London | Engage Employee
Two-day conference on employee engagement, culture, wellbeing, technology, and leadership.
Beyond AI Hype: What Actually Moves the Needle in Internal Comms
June 3, 1 PM ET | Ragan Communications
Free webinar on evaluating AI tools against leadership priorities, frontline reach, CFO language, and employee trust.
4th Annual Internal Comms Strategies to Connect Frontline Employees
June 23-25, Chicago | Advanced Learning Institute
For teams reaching deskless, frontline, and hybrid workforces.
Internal Communications Summit Europe
June 29-30, Berlin | we.CONECT
Reducing noise, employee communities, and the business value of internal communication.
Claude 101 / Enterprise Train the Trainer
Claude 101 and Enterprise Train the Trainer, self-paced | Anthropic Academy
Free self-paced courses for Claude fluency and internal AI training capacity.
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