The work

The head plans corporate communications and the associated calendar, and writes and owns the playbook for large integrated communications programmes or issues management. They draft for global and regional management and manage internal messages and news across channels, adapting them for different audiences.

The role advises Executive Committee members and business leaders, working with colleagues across the business and communications team. It uses evidence and insight to improve internal channels and develop new ones where needed, while maintaining governance with Compliance, IT Security, Business Resilience, Legal and Corporate Communications colleagues.

The head also builds an internal network to help communicate the bank’s strategy effectively and accurately. Strong writing is central to the role, including making internal communications sound less corporate and more human.

Requirements

The position could suit a mid-career communicator looking to take the next step, or someone looking to take responsibility for managing an internal communications function.

• Experience in financial services and evidence of success navigating complex matrix organisations.
• Strong copywriting skills, with the ability to communicate clearly and concisely, and strong planning and editing skills for integrated communications on complex topics.
• Confidence influencing leaders, an understanding of employee engagement and the communications mix, and strong knowledge of internal communications measurement.
• A strong grasp of and interest in political, economic and financial markets issues.
• Ability to work in a global team, handle sensitive information under pressure and manage ongoing projects alongside immediate issues.