The work

The director will lead a global internal communications strategy and establish its operating model, governance and roadmap. They will set mandatory minimum standards for significant cross-functional or organisation-wide communications, while leaving teams, functions and regions flexibility in their day-to-day communications. An enterprise calendar, sequencing review and escalation path will help coordinate high-impact messages. The director will also advise senior leaders on alignment and change readiness.

Across functions and regions, the director will develop manager cascade guidance, tools and playbooks for communicating change, and ways to hear and respond to employee feedback. The role also covers everyday communication norms and resources for collaboration across the matrix.

The director will establish a channel strategy and measures of communication effectiveness and adoption. In partnership with Global Technology Solutions, which owns organisation-wide AI and technology strategy, they will evaluate and recommend communications tools and emerging technologies. The role leads team members, including the Manager, Internal Communications, and external partners.

Requirements

• A bachelor’s degree or equivalent experience.
• Eight to ten years of progressive experience in a relevant communications, organisational effectiveness or employee engagement field, including work in a global or matrixed environment.
• Experience building enterprise-wide internal communications strategies and supporting systems and governance, and leading communications for organisational change or enterprise adoption, including complex business, technology or AI initiatives for diverse audiences.
• Knowledge of change management and experience partnering with leaders to support adoption and behaviour change.
• Experience advising senior leaders, a strong grasp of channels, audience segmentation and planning, and ability to use engagement data and communication metrics to inform decisions.
• Strong written, verbal, presentation and facilitation skills.
• A mature orthodox Christian faith, as defined by the Apostles’ Creed, and participation in IJM’s community of spiritual formation.

Preferred qualifications

• An advanced degree in a relevant field.
• Experience managing communications platforms, intranets or digital workplace tools. Familiarity with AI-enabled communication tools and emerging workplace technologies is a plus.