The work

You will develop the global internal communications strategy and turn business priorities and change programmes into communications for colleagues. The role advises and coaches senior leaders, leads CEO and Executive Team communications, and partners with HR on initiatives including culture, inclusion, wellbeing and learning.

The role leads the planning, communications and delivery of internal events, from town halls and leadership conferences to global gatherings. The work also includes storytelling about colleagues and brands, and support for internal brand campaigns and product launches.

The manager governs internal and external channels, including the SharePoint intranet, Viva, email and social media, and leads content planning, editorial governance and channel optimisation. Corporate announcements and reputation initiatives are also part of the remit, with an emphasis on consistency between internal and external messages.

The manager defines and tracks communications and engagement metrics, using audience insights, analytics and employee feedback to guide improvements. The role also explores and implements technologies including Microsoft 365, Copilot and AI-enabled communications tools, and line manages and develops the Communications Executive.

Requirements

• Significant experience in internal communications, employee engagement or corporate communications within a complex organisation, including advising C-suite and senior leaders.
• Strong writing, editing and storytelling skills, including the ability to simplify complex topics.
• Stakeholder-management and influencing skills, with confidence to challenge and advise constructively.
• Experience leading communications for change, transformation and people initiatives, and high-profile internal events.
• Experience managing digital channels, including an intranet such as SharePoint, and an understanding of external communications, websites and social media.
• Media management experience, including work with external PR or media agencies and aligning internal messaging with corporate and brand narratives.
• Experience managing and developing junior team members, and the organisational skills to handle multiple priorities.
• Experience using Microsoft 365, Copilot and digital workplace tools, with a critical approach to AI that balances innovation, effectiveness, employee needs and communications objectives.