The work

Working with business leaders, HR and cross-functional teams, the senior manager develops and delivers change, communication and adoption strategies, assesses stakeholder impact and risks, and supports leaders with behavioural change. The portfolio spans digital enablement, knowledge management, talent development, communications and operating model transformation.

The role drives adoption of digital platforms, knowledge solutions and AI-enabled capabilities, working with business and technology teams to build awareness and usage. It also creates engagement plans and champion networks, delivers learning and workshops, and develops toolkits and guidance. The senior manager supports capability frameworks, career development and mentoring programmes, and collaborates with external partners as required.

The senior manager defines and tracks adoption, engagement and business outcome metrics, producing insights, dashboards and leadership updates on progress and risks. Feedback and performance data inform improvements to the programmes.

Requirements

• Proven experience leading change management, business transformation, organisational effectiveness or employee engagement initiatives, and experience and understanding of AI and its relevance to change and business performance.
• Experience supporting complex transformation programmes in matrixed organisations, with strong stakeholder management, communication and influencing skills, including experience working with senior leaders.
• Experience developing communication, engagement and enablement strategies, and delivering learning, capability-building and organisational development programmes.
• Strong project and programme management skills, including managing multiple priorities.
• Strong analytical and problem-solving skills, including experience using data to measure adoption and programme effectiveness.

Experience supporting digital, technology, platform or AI-enabled transformation is highly desirable. Experience in management consulting, professional services or large corporate environments is preferred; familiarity with AI technologies and emerging digital capabilities is beneficial.