The work

The manager develops plans for Canadian business priorities and advises business leaders and senior executives. The remit spans internal and external communications, including organisational announcements, executive visibility, associate engagement, thought leadership and media relations support. The manager leads the planning and execution of change communications for business transformation and supports national communications campaigns and employer brand initiatives.

Work includes leadership messages, newsletters, intranet content, presentations, videos and digital campaigns, as well as town halls, speaking engagements and employee events. The manager coordinates with Corporate Communications, HR, Legal, Operations, Client Services and business units, alongside agencies and vendors.

The role also develops communications for business continuity, client-impacting events, issues and crises as required, and manages timely communications during operational incidents or high-priority situations. It maintains channel and content-calendar governance and measures engagement to recommend improvements. The manager also coordinates translation, oversees French-language communications and ensures communications meet ADP’s brand, editorial, accessibility and bilingual requirements.

Qualifications

Requirements

• At least five years of corporate, internal, external or employee communications experience.
• Strong writing, editing and storytelling skills, including adapting complex business, operational or technical information for different audiences and channels.
• Experience developing communications strategies, executing complex initiatives involving multiple stakeholders and advising senior leaders.
• Understanding of change management and organisational communications, with project and stakeholder management skills.
• Experience with digital communications platforms, Microsoft 365, SharePoint and communications technologies.
• Fluency in English. English and French bilingualism is strongly preferred.

Preferred qualifications

• Experience in issues, crisis or reputation management, or supporting large, geographically dispersed organisations.
• Familiarity with media relations and earned media strategies.
• Experience in HR, payroll, technology or business services, or knowledge of Canadian communications, bilingual requirements and regional stakeholder considerations.