The work

Within Operations Internal Communications, the specialist develops launch strategies with the Safety Engagement team and coordinates communications across sites and regions. Manager toolkits include talking points, FAQs and conversation guides for site Operations leaders.

The role provides content support for three global internal campaigns, working with regional teams to adapt content across 23 or more countries. It also turns campaign metrics into narratives about employee engagement and prepares performance summaries for stakeholders.

Alongside WHS Product Marketing, the specialist develops messaging and shared communications plans, including case studies about safety improvements and their impact, and stories about how Amazon listens and acts on feedback. The team’s 2026 strategy focuses on a proactive “Safe to Go” safety culture and safety basics through associate voices and regionalised content.

The work also includes safety fundamentals content, reusable templates and playbooks, and contributions to an evergreen library, using AI tools to accelerate production. The specialist coordinates with PR on major safety announcements and supports escalations and high-stakes communications with senior team members.

Requirements

• At least five years of recent professional communications or public relations experience.
• A bachelor’s degree.
• At least five years of content writing or editing experience.
• Experience developing and managing marketing or channel programmes, and building and managing programmes.
• Experience managing multiple projects, including prioritisation, planning and time management.

Preferred qualifications

• Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment.
• Experience developing and executing campaigns across multiple time zones and languages.
• Experience with content management systems and content tools, and driving high-performance content and growth within a content company.
• Experience partnering with product or programme management teams, using data and metrics to measure impact and identify improvements, and working across teams and organisational levels.