The work

Working with the intranet specialist, the coordinator manages the homepage schedule and daily posting, monitors the admin inbox and SharePoint request calendar, creates bilingual communications and helps contributors prepare content. The role also produces analytics reports and surveys and trains new publishers.

The coordinator develops and executes communication and content strategies, calendars and tactics, working with stakeholders on editorial plans and offering guidance on consistent, audience-focused messaging. In managing inSite content, the role is responsible for its accuracy, relevance and alignment with business priorities.

As a key inSite contact, the coordinator helps integrate systems, processes and technologies, documents processes and emergency and backup procedures, works with IS on maintenance and assesses and onboards new technologies. Working with internal partners, the coordinator plans and delivers culture events, projects and experiences. The role also develops ideas for internal and external social channels with content providers across departments.

Requirements

• Advanced communication skills in French and English. The role requires reviewing and processing documents in both languages to meet industry regulatory obligations.
• At least two years’ content coordination experience.

The posting lists both a college degree or equivalent work experience and a post-secondary degree in communications, informational technology, social or digital media as a must-have. It does not clarify how the equivalent-experience option relates to the specific degree requirement.

Skills

Fidelity also lists advanced knowledge of and experience with digital technologies, such as Adobe Experience Manager, alongside attention to detail, organisation and project management skills.

Preferred qualifications

• Two years’ intranet production experience.
• Experience with emerging technologies or AI.
• Experience interpreting data in Adobe Analytics.