The work

The Communications Manager develops audience-led plans, campaigns and content for members and employees, advising stakeholders and constructively challenging requests. With project teams and subject-matter experts, they clarify objectives, audiences, messages, channels and measures of success.

The role leads internal communications for assigned change and improvement initiatives, and supports employee engagement and leadership communications. It also works with the Member Experience Manager on accessible updates that improve the member journey and demonstrate the value PPL creates.

The manager owns the employee and member communications calendar, sequencing activity, managing dependencies and escalating risks or capacity constraints. They create content across channels, from briefings and presentations to video and campaigns, using audience insight, engagement data and feedback to evaluate and improve communications.

Requirements

• Strong experience across more than one area of communications, ideally including employee, member or customer communications.
• Experience communicating business improvement, process change or transformation to internal and external audiences.
• A track record of developing and delivering communications plans and campaigns that support organisational objectives.
• Excellent writing, editing and storytelling skills, with the ability to make complex information clear and compelling.
• Strong stakeholder management, influencing and relationship-building skills, with the confidence to challenge constructively.
• Excellent planning, prioritisation and project management skills, including managing competing demands, dependencies and deadlines.
• A strategic, audience-led approach, attention to detail and a hands-on delivery style.
• Confidence using insight, data and feedback to set measures, evaluate outcomes and inform improvements.

Preferred qualifications

• Experience in a member, customer or service-focused organisation is an advantage.