Strictly Internal · Jobs
TTEC
Director, Employee Communications
TTEC is a global customer experience technology and services company. Its Director, Employee Communications leads the employee communications function, connecting business priorities, transformation, culture and employee experience in a global narrative that helps employees understand the company’s direction and their role in its success. The role reports to the Executive Director of Talent Attraction & Employee Experience.
The work
You’ll set the enterprise strategy, narrative priorities, governance and measurement approach for employee communications. The remit covers global programmes, executive messages, transformation initiatives and culture moments, with advice to senior leaders, People & Culture and business teams on audiences, timing, risks and messaging.
You’ll lead and develop a global communications team, aligning its work with channel, creative, production and business partners. Alongside shaping leader talking points, employee updates, campaigns and change communications, you’ll define communication plans with clear owners, timing and measurement, and strengthen editorial and channel practices, prioritisation and reporting. Employee insights, communication metrics and business feedback will inform recommendations and leadership decisions.
Qualifications
- A bachelor’s degree in communications, marketing, public relations, journalism or organisational communication, or equivalent experience.
- Significant experience leading employee communications, executive communications, internal campaigns or change communications in a complex organisation.
- Ability to lead and coach teams, set priorities and build practices for consistent delivery.
- Executive-level writing, editing and messaging skills, including making complex topics clear and actionable.
- Ability to advise senior leaders, influence and build partnerships across functions, regions and levels.
- Ability to manage competing priorities, approvals, timelines, risks and deliverables.
- Experience using communication metrics, employee feedback and business context to guide strategy and improve outcomes.
Practical details
- Location
- Canada
- Work arrangement
- Remote. Flexibility is needed to support global meetings and business priorities across time zones as required.
- Compensation
- TTEC describes a competitive compensation package and performance bonus opportunities where applicable. No salary amount is disclosed.
- Benefits
- Paid time off, wellness, healthcare and other benefits based on location; career and professional development support.
SI summary of the employer’s listing. Check the full description and confirm important details with the employer before applying.
Source checked 5 November 2026
https://www.ttecjobs.com/en/job/canada/director-employee-communications/44028/101419635872
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