The work

You’ll maintain communication plans and calendars for assigned projects, translating technical detail into messages for end users, business stakeholders and leaders. The role selects and coordinates channels such as email, intranet, Teams and digital signage, maintaining consistent tone and branding. You’ll work with project managers, system owners and subject matter experts to understand the changes and their impact on audiences.

The learning side ranges from quick-start guides, FAQs and job aids to short videos and lightweight e-learning. You’ll recommend formats using adult-learning and change-management principles, and coordinate or facilitate demonstrations, office hours and walkthroughs for go-lives and significant technology changes. You’ll also keep the IT training library current as tools and processes evolve.

Alongside the AI Communication & Adoption Lead, you’ll carry out aligned AI and wider IT communications and adoption activities, answer routine questions and support adoption within projects. You’ll gather user feedback and track available communication, training and post-launch adoption measures to identify themes and recommend improvements. The role also supports cross-functional initiatives as priorities shift.

Qualifications

• At least two years’ experience in IT communications, technology change management, instructional design, training or a related area.
• Working knowledge of technology-change communications, adult-learning and change-management principles.
• Experience creating learning content that makes technical topics accessible to non-technical audiences, such as guides, FAQs, job aids and videos.
• Working knowledge of AI tools and relevant use cases, Microsoft 365, SharePoint, and common authoring and communication tools.
• Strong written and verbal communication, including tailoring content to different audiences, and the ability to collaborate across IT and the firm.
• Ability to manage communications and training across concurrent IT projects, with attention to detail and organisation.
• A growth mindset focused on innovation, continuous learning and improvement.
• A bachelor’s degree in communications, instructional design, information technology or a related field, or equivalent professional experience.