The work

The role owns the communications strategy for Service, connecting its plans and narratives to business priorities, customer outcomes and the wider Business narrative. It provides counsel and challenge to senior leaders and supports their communication capability through coaching.

Working with leaders across Service, HR, Transformation and Business Internal Communications, the postholder leads communication for business, people and transformation programmes. The remit includes governance, planning and channel strategy, using insight, sentiment and engagement data to assess effectiveness and inform decisions. The work spans storytelling, events, digital channels and emerging technologies.

The role also leads and develops a small communications team as Service changes through technology, AI and operational change.

Requirements

• Significant experience leading internal communications in a large, complex organisation.
• Experience advising and influencing senior executives and leadership teams.
• Strong storytelling skills and the ability to make complex issues clear.
• Leadership, stakeholder management and decision-making skills, including building teams and developing others, with resilience and sound judgement in a fast-paced environment.

Preferred qualifications

• Commercial acumen and an AI- and digital-first mindset.
• Experience in telecoms or a similar regulated industry and in similarly scaled B2B environments.